Employment Services are available in Portland, Augusta, Lewiston, Bangor, Waterville as well as several offices in New Hampshire and include community based situational assessment, job-seeking support, job coaching and ongoing employment support. Goodwill contracts with the State Bureau of Rehabilitation and Department of Mental Health/Mental Retardation to provide employment services to people with disabilities.
Brain Injury Services are provided in 6 residential settings and at Neurorehab centers in Portland and Lewiston. Services include intensive rehabilitation support such as neuropsychological assessment, nursing, physical therapy, occupational therapy, speech therapy, recreational therapy, substance abuse counseling, living skills training, and psychosocial support.
Goodwill is Maine's largest, most experienced provider of Deaf Services. We offer intensive case management, residential and community support for deaf individuals with mental illness and/or developmental disabilities. The services are based in several residential settings.
Developmental Disability Day Services are provided in Portland, Augusta and Waterville focusing on individual's participation in community based social and recreational activities. Small group and individual services are offered.
Developmental Disability Residential Services are provided in the Portland, Winthrop, Augusta, and Waterville areas with individuals receiving living support and training in their own apartments and in numerous Goodwill operated homes. Every Goodwill participant receives service coordination support to help them identify strengths and needs and develop their person-centered plans.
The performance of Human Services programs is analyzed by regularly tracking and reporting outcome measures. Measures of efficiency and effectiveness have been established for each program and service area. Measures of efficiency include achieving budget expectations, employing skilled staff, retaining those staff, limiting lost time injuries, and maintaining safety of service recipients. Measures of effectiveness address achieving personal objectives, positive changes in functionality, and customer satisfaction. Stakeholders (service recipients, family members, referral resources, employers) are surveyed each year to measure satisfaction and obtain feedback regarding program performance. Goodwill's Human Services programs are licensed by the state of Maine and accredited by CARF the accreditation commission.